Inwave Internet: G E T - C O N N E C T E D

Monday, January 05, 2009 7:52:50 PM

Customer Center - Email Support - Timeouts when Sending or Receiving Email

Timeouts in Outlook and Outlook Express seem to be widespread, based upon the number of newsgroup posts relating to these problems on the Internet, but no specific cause is given, nor is there a specific fix mentioned.

If you are normally able to send and receive email, you can try the following as some first steps:

Perform a shut down on your computer so that it is powered off. Wait 30 seconds or so, then power it back on and try again. Sometimes a modem will get into an error condition which can only be reset by powering off the computer.

Go into your email account's Properties (in Outlook Express, select TOOLS, then ACCOUNTS, from the top-line menu, then select the Mail tab, highlight your email account and click the Properties button). In the account Properties window, select the Advanced tab and slide the Server Timeouts tab all the way to the right (Long) setting. Click OK to close the Properties window, then click Close to close the Accounts window.

If the above steps don't help, you can try going into your mailbox on the server via the Inwavae.com home page (click on the "Inwave.com or Inwave1.com or Xta.com/Pecbell.com" Web Log in fields at left). Log in using your account name (DO NOT include "@inwave.com"). On the page where the contents of your account's server in box are displayed, the first email to be received by your email program would be listed on the bottom, and emails would be received working up from there, so if your timeout is happening on the third email, count up three from the bottom. You may want to delete that email, especially if it is very large in size, in order to receive the rest.

Still have questions?
We're here to help, just call 1-888-INWAVE-1 or email us Let Inwave Internet help you get connected!

	Tech Support

	Computer Settings

	FTP & Websites

	E-Mail

	Web Pages

	Download Zone

	Glossary

	Dial Up Numbers

	Return Home