| Monday, January 05, 2009 8:57:13 PM
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Customer Center - Email Support -
Cannot Open Email Attachments
This problem is described in Microsoft Knowledge Base Article 329570.
Newer versions of Outlook Express contain a "security feature" that prevents certain email attachments from being opened or viewed, including Word documents, Excel spreadsheets, etc. Having this option enabled provides only minimal protection against viruses, and in no way diminishes the need for having an up-to-date anti-virus program on your computer.
To disable this option, thereby allowing access to the affected email attachments, select TOOLS, then OPTIONS from the Outlook Express top-line menu. On the Options page, select the SECURITY tab and uncheck the check box labeled "Do not allow attachments to be saved or opened that could potentially be a virus." Once you have unchecked that box, click OK to save the change. Any previously unavailable attachments in emails that you have will now be available.
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